Worldwide service and applications support at the highest level
Applications, upkeep, calibration – all of these cost resources and time, which often may not be in adequate supply. In such cases, we stand beside our customer with word and deed – no matter whether technical details, questions about system integration, applications, software updates or comprehensive process optimization are concerned. Thanks to our global presence, we can also offer fast reaction times in the process. This enables you to boost your efficiency, minimize downtimes, increase quality or bypass personnel bottlenecks.
We offer you:
- Our Internet Customer Forum with cost-free inspection pattern downloads and current information about the Viscom products and systems.
- Service Hotline (weekdays): Competent and quick advice and support for customer problems, searches for solutions, receiving orders etc.
- Applications Infoline (weekdays): Special questions regarding applications and inspection programs.
- Individual support packages for every demand: Feasibility analyses, cycle time estimates, inspection program creation, applications services.
- Comprehensive, multilingual training offerings at all Viscom locations or directly at your location.
- Services covering setup (installation, functions testing, final acceptance etc.) and upkeep (system inspection and maintenance) from troubleshooting to service contracts.
- Reliable system availability through short notice delivery of replacement parts and fast, cost-effective repairs.
- Services in the areas optimization and modernization, traceability, classifications concepts, cycle time reduction, additional solutions etc.
- Direct access to your system by our specialists through our remote diagnosis.