Premium Application Support

Premium Applications Support - with even better advice!

In addition to the free application hotline, Viscom provides advanced application and software support for a nominal fee. Within this service, our application specialists and software development experts are available for additional support in matters that go beyond the normal level. Premium application support offers valuable, low-cost support.

Our services include:

  • Support for configuration changes such as barcode reading, PCB intake, results display at the classification station or the data connection
  • Telephone support for release updates and activation of new features that exceed the Release Training
  • Analysis and removal support for individual defect escape cases
  • Automatic error analysis through standardized PDC evaluation for formatted provision of the PDC data by e-mail
  • Inspection pattern support: explanation of improved or new inspection macros, assistance with advanced inspection parameters
  • Advice for the optimization of inspection programs
  • Extended availability: Monday to Friday from 9 a.m. to 12 p.m. and 1 to 4 p.m. PST

Interested? Contact us at application@viscom.com

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