Support Contracts

Performing regular maintenance is essential to minimizing unexpected malfunctions.

To help customers remain on schedule, Viscom Service has put together a special maintenance package. This covers all necessary maintenance work from grayscale value and geometric calibrations to machine capability analysis (MCA). All required work is reliably carried out by our specially trained employees every six months or even quarterly if desired. Long-term maintenance contracts lasting from one to three years are available at a discount.

For more information or to receive a quote tailored to your individual needs, contact us.

Service Hotline – Contacts
Monday to Thursday: 9:00 - 18:00 h, Friday: 9:00 - 17:00 h

Jens Czaja

Technical Support

Tel.: +49 511 94996-699

Benjamin Kage

Technical Support

Tel.: +49 511 94996-699

Christoph Mroncz

Technical Support

Tel.: +49 511 94996-699
Important Information for Service Hotline

We kindly advise all customers, the no-cost Service Hotline (reached under +49/511 94996 699 or hotline@viscom.de) serves to provide you support for technical questions.

This means we offer you instructions, checklists, tips and/or short remote access interventions to resolve machine problems that impede production. If you require further assistance, for example, in implementing instructions by remote or telephone, we are also available for brief questions.

However, if you need or want lengthier problem solving by remote or accompaniment on the telephone, we would be happy to provide you with a corresponding offer, because we would like to keep our Service Hotline open for prompt resolution of machine downtimes.

To minimize downtimes and costs for service calls and to optimize your support from our side, we recommend a maintenance and diagnosis training for each user of Viscom systems. We would be happy to answer any questions in this regard.

We also wish to point out, questions specifically concerning problems that impede production with inspection programs and software should be directed to our Application Hotline (application@viscom.de or +49/511 94996 798) for the quickest processing. Like the Service Hotline is the purpose to support you and answer short check back questions.

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