Application Support

Is your production line subject to frequent product changeovers that have to be implemented quickly and effectively? The better this succeeds, the more effectively inspection schedules and inspection patterns can be adapted to new products. Key parameters, e.g. cycle time, inspection depth and pseudo defect rate, can be positively influenced in a sustainable manner by optimization.

Do you have problems with staffing bottlenecks, whether due to order overload, holiday or sickness? Our application experts are pleased to support you. This also applies to our software releases with which Viscom constantly updates and improves its software. How we enhance your benefits:

  • Customer support with cost-free inspection pattern downloads and the latest information about Viscom's products and systems
  • Application Hotline for specific questions regarding applications and inspection programs
  • Release training courses on-site, with freely selectable topics
  • Individual support packages for every need, including: feasibility analyses, cycle time estimates, inspection program creation and applications services
  • Direct access diagnosis by our specialists
  • Premium Application Support: Ask us about cost. You will be surprised how reasonably you can receive valuable support.
  • Screening: application-technical system analysis is available for optimization of the inspection concept, cycle time reduction, inspection depth and first-pass yield, global inspection libraries, 100 % off-line programming, statistical process control, and efficient inspection program generation
Hotlines:

Hotline Customer Care Team A1 - AOI

Tel.: +49 511 94996-351

Hotline Customer Care Team X1 - AXI (SI)

Tel.: +49 511 94996-352

Hotline Customer Care Team X2 - AXI (vVision)

Tel.: +49 511 94996-353

Hotline Customer Care Team CP - SPI/CCI

Tel.: +49 511 94996-354

Hotline Customer Care Team MX - MXI

Tel.: +49 511 94996-355

Hotline Customer Care Team BO Bond/IBV

Tel.: +49 511 94996-356

Hotline Customer Care Team EP - Energy Storage

Tel.: +49 511 94996-357

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