Support Contracts

Production equipment in the electronics industry is increasingly being used without prolonged interruptions. To prevent standstill, we offer our customers several types of service contracts, depending on individualized needs and requirements.

Possible packages include:

  • 24 hour/7 day telephone service hotline
  • Assured response times for service calls in case of system standstill (includes weekends)
  • Emergency replacement part delivery (outside of business hours)
  • Extended warranties

Speak with us or send us an e-mail to We will gladly prepare a quotation tailored to your needs.

Service Hotline – Contacts
Monday to Friday: 8:00 - 17:00 h

Jens Czaja

Technical Support

Tel.: +49 511 94996-699

Benjamin Kage

Technical Support

Tel.: +49 511 94996-699

Christoph Mroncz

Technical Support

Tel.: +49 511 94996-699
Important Information for Service Hotline

We kindly advise all customers, the no-cost Service Hotline (reached under +49/511 94996 699 or serves to provide you support for technical questions.

This means we offer you instructions, checklists, tips and/or short remote access interventions to resolve machine problems that impede production. If you require further assistance, for example, in implementing instructions by remote or telephone, we are also available for brief questions.

However, if you need or want lengthier problem solving by remote or accompaniment on the telephone, we would be happy to provide you with a corresponding offer, because we would like to keep our Service Hotline open for prompt resolution of machine downtimes.

To minimize downtimes and costs for service calls and to optimize your support from our side, we recommend a maintenance and diagnosis training for each user of Viscom systems. We would be happy to answer any questions in this regard.

We also wish to point out, questions specifically concerning problems that impede production with inspection programs and software should be directed to our Application Hotline ( or +49/511 94996 798) for the quickest processing. Like the Service Hotline is the purpose to support you and answer short check back questions.

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