Experience Cloud
vConnect
Experience Cloud
To optimize and accelerate the service process further, Experience Cloud's Salesforce is available on vCONNECT.
At the present time our customers can view information about their own account as well as their assets (plant and equipment), the status of their cases (tickets) and appointments (visits from technicians).
Our future objective is for customers to find answers to their questions via a knowledge data-base or a self-service portal at any time of the day or night. If they can't find the answers they are looking for here, they can immediately open a support case. This fast-tracks solution-finding, saves time and money, and boosts the transparency of the support process as well as customer satisfaction.
Further personalized content such as customer data, contact information and system data, etc. can be provided so that customers can administer these for themselves.
vConnect - Efficient and User-Friendly
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Discover the Scope of vConnect
vCONNECT
vConnect creates an optimal environment and infrastructure for monitoring all aspects of machine processes, significantly increasing plant safety, assessing the recorded data and presenting these on dashboards in an attractive graphical form.
Condition Monitoring & Predictive Maintenance
Condition monitoring offers customers a clear view across our systems and detects anomalies almost in real time. Thanks to its continuous monitoring, vConnect Predictive Maintenance facilitates predictive maintenance and thus optimizes the processes.
Archiving Solution
So that customer data can be safely archived over the long term and protected against tampering, Viscom now offers the facility of permanent archiving and protection of common data types in a secure computer center environment in what is called a "managed private Cloud environment.
vSPC DataVision
vSPC DataVision enables you to prepare graphical statistics and reports quickly and easily. It is a web-based software solution for capturing and processing industrial inspection data based on vConnect.