
Experience Cloud
To optimize and accelerate the service process further, Experience Cloud's Salesforce is available on vCONNECT.
At the present time our customers can view information about their own account as well as their assets (plant and equipment), the status of their cases (tickets) and appointments (visits from technicians).
Our future objective is for customers to find answers to their questions via a knowledge data-base or a self-service portal at any time of the day or night. If they can't find the answers they are looking for here, they can immediately open a support case. This fast-tracks solution-finding, saves time and money, and boosts the transparency of the support process as well as customer satisfaction.
Further personalized content such as customer data, contact information and system data, etc. can be provided so that customers can administer these for themselves.
GET IN TOUCH WITH US!
Have we sparked your interest in Viscom's vCONNECT? We would be happy to explain all the subsequent steps and guide you to the next efficiency level.
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Head of Software, Digital Products










